Effective date: 1st Jan 2024

At BtechBasics, protecting your privacy is a top priority for us. This Privacy Policy outlines how we gather, use, disclose, and safeguard your information when you interact with our website, engage with our hands-on lab exercises, and utilize our online platform for practicing BTech concepts. Please take the time to review this policy carefully to understand how we handle your information and how we will treat it. By using our services, you agree to the collection and use of information as outlined in this policy.

Information We Collect

Information You Provide to Us

• Personal Information: This may include details such as your name, email address, phone number, and any other information you provide when signing up for our services or participating in our lab exercises.
• Payment Information: If you make purchases through our website, we may need certain financial details (such as bank account or credit card information) to process payments. We utilize secure payment gateways, like RazorPay, and do not retain your payment information on our servers.

Information We Collect Automatically

• Usage Information: We collect data on how you interact with our services and exercises, including your access times, browser types, and language preferences.
• Device Information: We may gather information about the device you use to access our platform, including hardware specifications, operating system details, unique device identifiers, and mobile network information.

How We Use Your Information

• To deliver and manage our services, including monitoring usage and performance.
• To manage your account and provide customer support.
• To process transactions.
• To send you important technical updates, security alerts, and support messages.
• To respond to your inquiries and provide customer assistance.
• To communicate with you about our products, services, promotions, and events, as well as share news and information we believe may interest you.
• To analyze trends, usage patterns, and activities related to our platform.

Sharing Your Information

We do not disclose your personal information to third parties except as described in this Privacy Policy. We may share information with third-party vendors, service providers, contractors, or agents who assist us in delivering services or performing tasks on our behalf. Examples include payment processing, data analysis, email delivery, web hosting, customer service, and marketing activities.

Your Choices

Account Information

You have the option to update, correct, or delete your information at any time by logging into your account on our platform or contacting us via email at support@btechbasics.in. If you choose to deactivate your account, please reach out to us, but be aware that we may need to retain certain information as required by law or for legitimate business purposes.

Promotional Communications

You can opt out of receiving promotional emails from BtechBasics by following the unsubscribe instructions provided in those emails. Even if you opt out of promotional emails, you may still receive non-promotional messages related to your account or our ongoing business relationship.

Security

We implement reasonable measures to safeguard your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Changes to This Privacy Policy

We may periodically update this Privacy Policy. If there are significant changes, we will notify you by updating the date at the top of the policy and, in certain cases, providing more prominent notice (such as posting a notice on our website's homepage or sending you a notification).

Contact Us

If you have any questions regarding this Privacy Policy, please don't hesitate to contact us.